[Durham INC] Fw: [cwneighbors] Verizon service availability in Colony Woods

Thu Aug 17 11:52:07 EDT 2017

Having spent a number of years building the network that Verizon uses now, I can tell you with certainty that the fiber network between the towers is running at about 15% capacity at the present.

A tower that is congested with traffic is rarely solved with another tower, it’s solved with more gear (antenna) placed on the existing tower, and the odds of the gear that’s up there now being near capacity is slim.

Asking a person at the Verizon store about network problems is like asking the person behind the front cash register at Walgreens why the antidepressant that Walgreens pharmacy gave you makes you feel hungry all the time … im sure the cashier can come up with some answer for you 😊

The critical mass theory is bunk, the opposing tower theory would solve problems not cause them, and if we were not talking about colony woods, I would bet that 3 other people from your neighborhood didn’t come in with the same problem and that this too was BS.

I am just returning to the area after being gone for a decade or two however, the Colony Woods we are talking about is the one over to the Southern side of 15/501 going toward Chapel Hill ?  If we are / if I am correct about that, then I cant believe you haven’t been having problems for years – the area that is approx. a triangle between the intersection of Estes & Frankllin; the intersection of 15-501 & 45 in Chapel Hill; and the Blue Cross building is somewhat of an anomaly … tower/signal engineers all over the Southeast study that area as a sort of worst case scenario for cellular signal coverage.  Basically, the area has pretty much every characteristic one can have that causes problems for such signal and the available property for cell towers is unusually limited.

Again, if we are talking about the same place, my money is on network changes, not problems, causing you cell service issues.  Explanation for this is that, due to lack of towers, Verizon & ATT are always trying to supplement the towers with small antenna on buildings called DAS nodes.  Turning on new cellular access points in an area (or moving them even) causes all sorts of issues, as every phone that touches any tower in the area has to essentially re-learn which antenna to talk to and when/where to do so.  This decision for phones gets really hard when in a house and the phone cant even tell which antenna are where.

My advice – leave your phone somewhere outside for a few nights – like on a screened in porch or something.  Both phones we use, and the antenna they communicate with, are tweaking each other all the time – literally all day, every day, the are adjusting themselves to talk more clearly to one another.  This process works much better when the phone has stronger signal and can get its bearings.

Just my $0.02

From: INC-list [mailto:inc-list-bounces at lists.deltaforce.net] On Behalf Of Kevin Davis
Sent: Thursday, August 17, 2017 9:33 AM
To: Pat Carstensen <pats1717 at hotmail.com>; inc listserv <inc-list at lists.deltaforce.net>
Subject: Re: [Durham INC] Fw: [cwneighbors] Verizon service availability in Colony Woods

This is only going to get worse with 5G requiring greater density of towers. 

Some tech news has been reporting recently that VZ and AT&T network performance is degrading as they have more unlimited users straining network. 

Kevin 

On Thu, Aug 17, 2017 at 6:31 AM Pat Carstensen <pats1717 at hotmail.com <mailto:pats1717 at hotmail.com> > wrote:

There has been a flurry of e-mails this week on our list-serve about failing cell service (see below for an example) in our neighborhood.  It has always been iffy for some providers, but apparently things are much worse all of a sudden to the point of some folks wanting a new cell tower (but probably not next to them (-:)

I was wondering if other neighborhoods have experienced anything similar.

Regards, pat

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I spent several hours over 2 days at the Verizon store as my cell suddenly quit getting reception.   I had intended to put this info on the list serve right away for other Verizon folks, but, simply, forgot.

After a bit of a good old southern girl hissy fit, the Verizon person who had been called by the store rep finally became honest and told me that our area would no longer have the service we have had in the past---period.  The critical mass, apparently, had been reached and because there were simply too many people in the area wanting service, it "collapsed".  There is NO planning for a new tower at this point and she was discouraging about it at all because our area has traditionally opposed towers (not in my back yard!).  I was flabbergasted!  Then the store rep was honest and said 3 other people had been in that day and the previous one with the same complaint, and from our same area.  I had just cancelled my land line after over 2 years of fighting regularly with that service provider over consistent non-working issues.  I told them I have a medically fragile child and must somehow get service so they'd be losing my family account.  Suddenly, she offered my wi-fi which can be used only in my home, so doesn't help walking around the neighborhood.  I "think" it is basically the same kind of bundled phone one would receive through the internet provider, like spectrum.  Obviously, it won't work if we are without electricity for a period.

I'd love it if someone would prove me incorrect, based on what I was told by Verizon.  Discouraging!

Suzanne

On Tue, Aug 15, 2017 at 7:42 AM, fdimmick2000 at yahoo.com <mailto:fdimmick2000 at yahoo.com>  [cwneighbors] <cwneighbors at yahoogroups.com <mailto:cwneighbors at yahoogroups.com> > wrote:

Good Day Colony Woods !   I live on CW Dr and have no service 99% of the time on my Verizon mobile phone, as of about two weeks ago.  Before we had 2-3 bars and always quality service.  But something changed and Verizon was not helpful.  

I am wondering if other Verizon users (and others) have recently noticed a serious drop in mobile signal, especially to result in no service.  

Thanking everyone for any information,   Fred

-- 

If we don't stand up for children, then we don't stand for much.
-Marian Wright Edelman

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Posted by: Suzanne Todd <suzannetodd226 at gmail.com <mailto:suzannetodd226 at gmail.com> > 

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Kevin Davis
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