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<a name="_Hlk60925830"><b><span style="font-size:48.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in">NEWS RELEASE</span></b></a><span style="mso-bookmark:_Hlk60925830"><span style="font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal;background:white">
<span style="mso-bookmark:_Hlk60925830"><b><span style="font-size:10.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in"> </span></b></span><span style="mso-bookmark:_Hlk60925830"><span style="font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal;background:white">
<span style="mso-bookmark:_Hlk60925830"><b><span style="font-size:10.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in">For Immediate Release Date:
02/01/21<o:p></o:p></span></b></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal;background:white">
<span style="mso-bookmark:_Hlk60925830"><b><span style="font-size:10.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in">Contact: Public Information Office Phone: (919)
560-0000/Fax: (919) 560-0020</span></b></span><span style="mso-bookmark:_Hlk60925830"><span style="font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:2.5in;margin-bottom:.0001pt;text-indent:.5in;line-height:normal;background:white">
<span style="mso-bookmark:_Hlk60925830"><b><span style="font-size:10.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in">E-mail: </span></b></span><a href="mailto:publicinformationoffice@dconc.gov" target="_blank"><span style="mso-bookmark:_Hlk60925830"><span style="font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in">publicinformationoffice@dconc.gov</span></span><span style="mso-bookmark:_Hlk60925830"></span></a><span style="mso-bookmark:_Hlk60925830"><span style="font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E"><o:p></o:p></span></span></p>
<p class="MsoNormal" align="center" style="margin-bottom:0in;margin-bottom:.0001pt;text-align:center;line-height:normal;background:white">
<span style="mso-bookmark:_Hlk60925830"><b><span style="font-size:14.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in"> </span></b></span><span style="mso-bookmark:_Hlk60925830"><span style="font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E"><o:p></o:p></span></span></p>
<p class="MsoNormal" align="center" style="margin-bottom:0in;margin-bottom:.0001pt;text-align:center;line-height:normal;background:white">
<span style="mso-bookmark:_Hlk60925830"><b><span style="font-size:16.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in">Durham County Residents Continue to Express Satisfaction in Government Services
and Quality of Life</span></b></span><span style="mso-bookmark:_Hlk60925830"><b><span style="font-size:12.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in"><o:p></o:p></span></b></span></p>
<p class="MsoNormal" align="center" style="margin-bottom:0in;margin-bottom:.0001pt;text-align:center;line-height:normal;background:white">
<span style="mso-bookmark:_Hlk60925830"><span style="font-size:12.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in">62 Percent State Satisfaction with Durham County’s COVID-19 Response
<o:p></o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal;background:white">
<span style="mso-bookmark:_Hlk60925830"><b><span style="font-size:12.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in"><o:p> </o:p></span></b></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:150%;background:white">
<span style="mso-bookmark:_Hlk60925830"><b><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in">Durham, N.C.
</span></b></span><span style="mso-bookmark:_Hlk60925830"><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">– </span></span><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">Durham
residents have an overall positive view on County government and life in the community, according to the results of the
</span><span style="color:black"><a href="http://www.dconc.gov/county-departments/departments-a-e/county-manager/city-county-resident-survey/2020"><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in">County’s
2020 Resident Satisfaction Survey</span></a></span><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">.
</span><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:150%;background:white">
<span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:150%;background:white">
<span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">Sixty percent of respondents expressed satisfaction with the quality of life in Durham, while 58 percent said
they were satisfied with the quality of County government services. The survey, completed by a representative sample of 848 residents both inside City of Durham limits and unincorporated Durham County, was administered by the Olathe, Kan.-based ETC Institute
in December. The Durham Board of County Commissioners heard a presentation on its findings at their February 1 Work Session.
</span><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:150%;background:white">
<span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:150%;background:white">
<span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">The survey found residents ranking public schools, Sheriff’s Office protection and Department of Public Health
services as key County priorities. From a community-wide perspective, which included services provided by the City of Durham, residents listed the following top priorities: public schools, city street maintenance and Police Department protection.
</span><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:150%;background:white">
<span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:150%;background:white">
<span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">“This survey allows County leadership and staff to measure resident priorities and perceptions of government
services, quality of life and more,” said Durham County Manager Wendell Davis. “This tool is just one way we aim to better understand community sentiments as we strive to make Durham County a great place to live, work and thrive.”
</span><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:150%;background:white">
<span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:150%;background:white">
<span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">This sixth combined City-County resident satisfaction survey, which had a margin of error of plus or minus 3.3
percent, also found: </span><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-add-space:auto;line-height:150%;mso-list:l0 level1 lfo1;background:white">
<span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">Seventy-seven percent of residents said they were satisfied with quality of life in their neighborhood.
</span><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-add-space:auto;line-height:150%;mso-list:l0 level1 lfo1;background:white">
<span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">Overall satisfaction fluctuated slightly compared to the 2019 survey. For example, quality of life in neighborhood
satisfaction went from 81 percent in 2019 to 77 percent, as noted above. Additionally, overall quality of life in Durham dropped slightly from 64 percent in 2019 to 60 percent. Meanwhile, satisfaction with County services remains constant at 58 percent.
</span><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-add-space:auto;line-height:150%;mso-list:l0 level1 lfo1;background:white">
<span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">Sixty-two percent of respondents expressed satisfaction with County government’s COVID-19 response. Residents
ranked housing and rental assistance, preventing COVID spread, food assistance and small business support as top priorities for City and County government spending to address the pandemic.
</span><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-add-space:auto;line-height:150%;mso-list:l0 level1 lfo1;background:white">
<span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">The percentage of residents expressing satisfaction with the quality of County services was 16 percent higher
than a benchmark group of other communities between 150,000 and 400,000 residents. Additionally, customer service from County employees was rated 29 percent higher than other communities in that population range.
</span><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:150%;background:white">
<span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:150%;background:white">
<span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">To read the presentation and a full report, go to Durham County’s website:
</span><span style="color:black"><a href="http://www.dconc.gov/county-departments/departments-a-e/county-manager/city-county-resident-survey/2020"><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in">http://www.dconc.gov/county-departments/departments-a-e/county-manager/city-county-resident-survey/2020</span></a></span><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in">.
</span><span style="font-size:12.0pt;line-height:150%;font-family:"Avenir LT Std 55 Roman",sans-serif;border:none windowtext 1.0pt;padding:0in"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:150%;background:white">
<span style="font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="margin-bottom:0in;margin-bottom:.0001pt;text-align:center;line-height:150%;background:white">
<span style="font-family:"Avenir LT Std 55 Roman",sans-serif;color:#201F1E">###<o:p></o:p></span></p>
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