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--></style></head><body lang=EN-US link=blue vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>That’s just unacceptable. As a former Commissioner on the Housing Authority, I’m really bothered by this report. </p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986">Mail</a> for Windows 10</p><p class=MsoNormal><o:p> </o:p></p><div style='mso-element:para-border-div;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='border:none;padding:0in'><b>From: </b><a href="mailto:inc-list@lists.deltaforce.net">Richard Ford via INC-list</a><br><b>Sent: </b>Friday, July 9, 2021 3:27 PM<br><b>To: </b><a href="mailto:inc-list@lists.deltaforce.net">Inc</a><br><b>Subject: </b>[Durham INC] Durham public housing families keep waiting for help, maintenance hotline hasn’t launched | WNCT</p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt;color:inherit;padding:inherit;margin:inherit'><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br><a href="https://www.wnct.com/news/north-carolina/durham-public-housing-families-keep-waiting-for-help-maintenance-hotline-hasnt-launched/?fbclid=IwAR34FKY1p0HLWJTCDyjVw5Wj4SYVG-b-fpWfNzwxKDFEcw2yfIEhqt6RQg4">https://www.wnct.com/news/north-carolina/durham-public-housing-families-keep-waiting-for-help-maintenance-hotline-hasnt-launched/?fbclid=IwAR34FKY1p0HLWJTCDyjVw5Wj4SYVG-b-fpWfNzwxKDFEcw2yfIEhqt6RQg4</a><o:p></o:p></p></div><div id=article><div><h1 style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;mso-line-height-alt:14.55pt'><span style='font-size:25.5pt;font-family:"-apple-system-font",serif'>Durham public housing families keep waiting for help, maintenance hotline hasn’t launched<o:p></o:p></span></h1><div style='margin-bottom:17.4pt;max-width:100%'><p class=MsoNormal style='line-height:18.0pt'><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'><a href="https://www.cbs17.com/?post_type=profile&p=167436" title="Posts by Crystal Price"><span style='color:#416ED2'>Crystal Price</span></a>Jul 6, 2021 / 11:37 PM EDT<o:p></o:p></span></p></div><div><p class=MsoNormal style='line-height:18.0pt'><b><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'><a href="https://www.wnct.com/news/north-carolina/"><span style='color:#416ED2'>North Carolina</span></a> <o:p></o:p></span></b></p></div><div><p class=MsoNormal style='line-height:18.0pt'><b><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'>Posted: Jul 6, 2021 / 11:37 PM EDT / Updated: <o:p></o:p></span></b></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'>DURHAM, N.C. (WNCN) – Matilda Harper walked CBS 17 through her home at the Club Boulevard public housing complex on Tuesday afternoon. She showed her broken floor tiles and the foundation cracks in her walls.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'>“It’s terrible, I hate this,” Harper said.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'>Harper showed how the floor tiles coming up from her floors in almost all of her rooms.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'>She said she called the Durham Housing Authority’s main office months ago about these issues, but nothing has been done.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'>“We have a hard time getting maintenance out here to do anything,” Harper said. “So, we just have to wait.”<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'>In January, the Durham Housing Authority announced it would <a href="https://www.cbs17.com/news/local-news/durham-county-news/durham-public-housing-officials-to-launch-hotline-to-track-speed-up-maintenance-requests/" target="_blank"><span style='color:#416ED2'>create a maintenance repair hotline</span></a> that families could call to file work orders. There was a problem with work orders not getting properly tracked.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'>Two weeks ago, CBS 17 spoke with the company, AnswerNet, which is working on launching the hotline.<br>At the time, the company told CBS 17 they had a target launch date of July 7.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'>On Tuesday, CBS 17 reached out to both the Durham Housing Authority and AnswerNet to find out if the hotline will be ready to launch by July 7. In an email on Tuesday afternoon, DHA CEO Anthony Scott said that the company AnswerNet is still setting up the system. A formal launch is expected by mid-July.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'>Harper said she hopes the hotline will bring changes to DHA’s repair process. She also said she doesn’t think it will fix all of the issues.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'>“Maybe it won’t take them so long to get somebody out here,” Harper said. “I don’t think it will solve the problem. I think maybe they need more workers.”<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'>CBS 17 asked Scott if the Durham Housing Authority needs more workers to address the backlog of work orders, but has not yet heard back.<o:p></o:p></span></p></div></div></div></blockquote></div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-right:.5in;mso-margin-bottom-alt:auto;margin-left:.5in;line-height:18.0pt;max-width:100%'><span style='font-size:13.0pt;font-family:"-apple-system-font",serif'>The latest data from the Durham Housing Authority showed they had a backlog of 1,423 work orders at the end of May.<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>