<div dir="ltr"><div class="gmail_default" style=""><font face="verdana, sans-serif" style="">Hi neighbors,</font></div><div class="gmail_default" style=""><font face="verdana, sans-serif" style=""><br></font></div><div class="gmail_default" style=""><font face="verdana, sans-serif">I've noticed that some of the street lights have turned purple. <span style="color:rgb(51,51,51);letter-spacing:-0.32px;white-space:pre-wrap">The purple lights came from a batch of defective led lights distributed through the country that have gone bad.  Duke Power has asked customers to help them locate them by going online to the street light repair tool and reporting the location and they will replace them within a few days.</span></font></div><div class="gmail_default" style=""><font face="verdana, sans-serif"><br></font></div><div class="gmail_default" style=""><font face="verdana, sans-serif">To report: </font></div><div class="gmail_default" style=""><ul><li><span style="color:rgb(51,51,51);letter-spacing:-0.32px;white-space:pre-wrap"><font face="verdana, sans-serif"><b>Duke Energy Durham NC </b></font></span></li><li><span style="color:rgb(51,51,51);letter-spacing:-0.32px;white-space:pre-wrap"><font face="verdana, sans-serif">Street light outages or adjustments: </font></span></li><li><font face="verdana, sans-serif"><span style="color:rgb(51,51,51);letter-spacing:-0.32px;white-space:pre-wrap">1-800-777-9898
ONLINE:
</span></font></li><li><font face="verdana, sans-serif"><a href="https://durhamnc.gov/1118/Street-Lighting-Outages-and-Adjustments" target="_blank" rel="noopener noreferrer" style="box-sizing:border-box;color:rgb(0,123,153);text-decoration-line:none;letter-spacing:-0.32px;white-space:pre-wrap"><b>https://durhamnc.gov/1118/Street-Lighting-Outages-and-Adjustments</b></a></font></li></ul><div><font face="verdana, sans-serif">I submitted a report on Friday, the light was replaced today. </font></div></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><div class="gmail-row gmail-outer gmail-wide" style="box-sizing:border-box;color:rgb(0,0,0);font-size:14.4px"><div class="gmail-outer gmail-col gmail-col24 gmail-first gmail-last" style="box-sizing:border-box;margin:0px;float:left;clear:none;padding:0px;width:646.146px;height:auto"><div class="gmail-row gmail-nest gmail-first gmail-last gmail-wide" style="box-sizing:border-box"><div class="gmail-inner gmail-col gmail-col24 gmail-first gmail-last gmail-id818d5302-968a-440d-bc61-57ebe7366cf5" style="box-sizing:border-box;margin:0px;float:left;clear:none;padding:1em;width:646.146px;height:71px"><div id="gmail-widgetText32e56260-804d-4f6d-b271-5da436d1f456" class="gmail-widget gmail-widgetText" style="box-sizing:border-box"><div class="gmail-widgetBody gmail-pageStyles" id="gmail-div32e56260-804d-4f6d-b271-5da436d1f456" style="box-sizing:border-box"><div style="box-sizing:border-box;min-height:18px"><div class="gmail-textContent" style="box-sizing:border-box"><font face="verdana, sans-serif"><b>Durham One Call</b> is your hub for information about City programs and services as well as the way to submit non-emergency issues<span class="gmail_default" style="font-size:small">, including flooding on your property</span>.</font></div><div class="gmail-textContent" style="box-sizing:border-box"><font face="verdana, sans-serif"> Please dial 911 to report all emergency situations.</font></div></div></div></div></div></div></div></div><div class="gmail-row gmail-outer gmail-wide" style="box-sizing:border-box;color:rgb(0,0,0);font-size:14.4px"><div class="gmail-outer gmail-col gmail-col24 gmail-first gmail-last" style="box-sizing:border-box;margin:0px;float:left;clear:none;padding:0px;width:646.146px;height:auto"><div class="gmail-row gmail-nest gmail-first gmail-last gmail-wide" style="box-sizing:border-box"><div class="gmail-inner gmail-col gmail-col24 gmail-first gmail-last gmail-idd5e463dd-ca20-4017-84da-054462b41a5c" style="box-sizing:border-box;margin:0px;float:left;clear:none;padding:1em;width:646.146px;height:359px"><div style="box-sizing:border-box"><div class="gmail-" style="box-sizing:border-box"></div><div class="gmail-widgetBody gmail-cpGrid gmail-cpGrid3" style="box-sizing:border-box;margin:0px;border:0px none"><div class="gmail-row gmail-wide" style="box-sizing:border-box"><div class="gmail-col gmail-col1 gmail-first" style="box-sizing:border-box;margin:0px;float:left;clear:none;width:210.573px;padding-right:0.5em;padding-left:0.5em"><ol class="gmail-pageStyles gmail-semanticList" style="box-sizing:border-box;margin:0px;padding:0px;list-style:none none"><li class="gmail-InfoAdvanced gmail-widgetItem gmail-fr-view" style="box-sizing:border-box;border-bottom:1px none rgb(191,191,191);padding-top:1em;padding-bottom:1em"><div class="gmail-imageAlignWrapper" style="box-sizing:border-box"><div style="box-sizing:border-box;text-align:center"><p style="box-sizing:border-box;margin-top:0px;margin-bottom:1.4em;border:0px none"><span class="gmail-subhead2" style="box-sizing:border-box;margin:0.167em 0px;padding:0px;border:0px none;font-weight:600;font-size:1.2em;vertical-align:baseline;color:rgb(0,70,127);outline:0px">Submit Online</span></p></div><div style="font-family:Montserrat;box-sizing:border-box;text-align:center"><span style="box-sizing:border-box;margin:0px;padding:0px;border:0px;font-weight:inherit;font-style:inherit;font-family:inherit;vertical-align:baseline;outline:0px">Quickly submit service requests<br style="box-sizing:border-box">with the <a href="https://durhamnc.gov/2996/Durham-One-Call-Online-Request" target="_self" class="gmail-Hyperlink" style="box-sizing:border-box;color:rgb(0,70,127)"><span style="box-sizing:border-box;font-weight:700">online request form</span></a><br style="box-sizing:border-box"></span><a href="https://durhamnc.gov/2996/Durham-One-Call-Online-Request" target="_self" title="laptop icon" class="gmail-floatCenter" style="box-sizing:border-box;color:rgb(0,70,127);display:block;margin:0px auto"><img src="https://durhamnc.gov/ImageRepository/Document?documentID=28131" alt="laptop icon" title="laptop icon" class="gmail-floatCenter" style="box-sizing: border-box; border: 0px; height: auto; vertical-align: middle; max-width: 100%; display: block; margin: 0px auto;"></a><a href="https://play.google.com/store/apps/details?id=com.accela.durham_nc&hl=en_US" target="_blank" class="gmail-Hyperlink" aria-label="Opens in new window" rel="noopener" style="box-sizing:border-box;color:rgb(0,70,127)"></a></div><br style="box-sizing:border-box"></div></li></ol></div><div class="gmail-col gmail-col1" style="font-family:Arial;box-sizing:border-box;margin:0px;float:left;width:210.573px;padding-right:0.5em;padding-left:0.5em"><ol class="gmail-pageStyles gmail-semanticList" style="box-sizing:border-box;margin:0px;padding:0px;list-style:none none"><li class="gmail-InfoAdvanced gmail-widgetItem gmail-fr-view" style="box-sizing:border-box;border-bottom:1px none rgb(191,191,191);padding-top:1em;padding-bottom:1em;font-family:Montserrat"><div class="gmail-imageAlignWrapper" style="box-sizing:border-box"><div style="box-sizing:border-box;text-align:center"><p style="box-sizing:border-box;margin-top:0px;margin-bottom:1.4em;border:0px none"><span class="gmail-subhead2" style="box-sizing:border-box;margin:0.167em 0px;padding:0px;border:0px none;font-weight:600;font-size:1.2em;vertical-align:baseline;color:rgb(0,70,127);outline:0px;background-color:rgb(255,255,0)">Call <a href="tel:919-560-1200" target="_self" class="gmail-Hyperlink" style="box-sizing:border-box;outline:0px;color:rgb(0,70,127);margin-top:0px;margin-bottom:0px;border:0px none;display:inline-block">919-560-1200</a></span></p></div><div style="box-sizing:border-box;text-align:center">Representatives are available<br style="box-sizing:border-box">in English and Spanish<br style="box-sizing:border-box"><img src="https://durhamnc.gov/ImageRepository/Document?documentID=28132" alt="phone icon" title="phone icon" class="gmail-floatCenter" style="box-sizing: border-box; border: 0px; height: auto; vertical-align: middle; max-width: 100%; display: block; margin: 0px auto;"><div style="box-sizing:border-box"></div></div><br style="box-sizing:border-box"></div><div style="box-sizing:border-box"><br style="box-sizing:border-box"></div></li></ol></div><div class="gmail-col gmail-col1 gmail-last" style="font-family:Arial;box-sizing:border-box;margin:0px;float:left;width:210.573px;padding-right:0.5em;padding-left:0.5em"><ol class="gmail-pageStyles gmail-semanticList" style="box-sizing:border-box;margin:0px;padding:0px;list-style:none none"><li class="gmail-InfoAdvanced gmail-widgetItem gmail-fr-view" style="box-sizing:border-box;border-bottom:1px none rgb(191,191,191);padding-top:1em;padding-bottom:1em;font-family:Montserrat"><div class="gmail-imageAlignWrapper" style="box-sizing:border-box"><div style="box-sizing:border-box;text-align:center"><p style="box-sizing:border-box;margin-top:0px;margin-bottom:1.4em;border:0px none"><span class="gmail-subhead2" style="box-sizing:border-box;margin:0.167em 0px;padding:0px;border:0px none;font-weight:600;font-size:1.2em;vertical-align:baseline;color:rgb(0,70,127);outline:0px">Download Our App</span></p></div><div style="box-sizing:border-box;text-align:center">Get the Durham One Call app<br style="box-sizing:border-box">for <a href="https://apps.apple.com/us/app/durham-one-call/id1201890986" target="_blank" class="gmail-Hyperlink" aria-label="Apple Opens in new window" rel="noopener" style="box-sizing:border-box;color:rgb(0,70,127)"><span style="box-sizing:border-box;font-weight:700">Apple</span></a> or <a href="https://play.google.com/store/apps/details?id=com.accela.durham_nc&hl=en_US" target="_blank" class="gmail-Hyperlink" aria-label="Android Opens in new window" rel="noopener" style="box-sizing:border-box;color:rgb(0,70,127)"><span style="box-sizing:border-box;font-weight:700">Android</span></a><br style="box-sizing:border-box"><img src="https://durhamnc.gov/ImageRepository/Document?documentID=28130" alt="Durham One Call App Logo" title="Durham One Call App Logo" class="gmail-floatCenter" style="box-sizing: border-box; border: 0px; height: auto; vertical-align: middle; max-width: 100%; display: block; margin: 0px auto;"></div></div></li></ol></div></div></div></div></div></div></div></div><br class="gmail-Apple-interchange-newline"></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><div id="gmail-contentWrapTS" class="gmail-contentWrap" style="box-sizing:border-box;border:0px none;margin-left:1em;padding:1.5em;color:rgb(0,0,0);font-family:Arial;font-size:14.4px"><div id="gmail-moduleContent" style="box-sizing:border-box;border:0px none"><div id="gmail-page" class="gmail-moduleContentNew" style="box-sizing:content-box;margin:0px"><div id="gmail-cc3e0a41f0-e68a-4fb9-8f59-996c193ccd89" class="gmail-pageContent gmail-cpGrid gmail-cpGrid24" style="box-sizing:border-box"><div class="gmail-row gmail-outer gmail-wide" style="box-sizing:border-box"><div class="gmail-outer gmail-col gmail-col24 gmail-first gmail-last" style="box-sizing:border-box;margin:0px;float:left;clear:none;padding:0px;width:646.146px;height:auto"><div class="gmail-row gmail-nest gmail-first gmail-last gmail-wide" style="box-sizing:border-box"><div class="gmail-inner gmail-col gmail-col24 gmail-first gmail-last gmail-idbda09e93-46cb-4f12-97d5-2388e2f09816" style="box-sizing:border-box;margin:0px;float:left;clear:none;padding:1em;width:646.146px;height:62px"><div id="gmail-widgetText1e476087-42d3-4249-aa9d-8e355c643efa" class="gmail-widget gmail-widgetText" style="box-sizing:border-box"><div class="gmail-widgetBody gmail-pageStyles" id="gmail-div1e476087-42d3-4249-aa9d-8e355c643efa" style="box-sizing:border-box"><div style="box-sizing:border-box;min-height:18px"><div class="gmail-textContent" style="box-sizing:border-box"><h2 style="box-sizing:border-box;margin-top:0.167em;margin-bottom:0px;border:0px none;font-family:Montserrat;color:rgb(0,70,127);font-size:1.4em;text-transform:uppercase;text-align:center">FREQUENTLY ASKED QUESTIONS & SERVICES</h2></div></div></div></div></div></div></div></div><div class="gmail-row gmail-outer gmail-wide" style="box-sizing:border-box"><div class="gmail-outer gmail-col gmail-col24 gmail-first gmail-last" style="box-sizing:border-box;margin:0px;float:left;clear:none;padding:0px;width:646.146px;height:auto"><div class="gmail-row gmail-nest gmail-first gmail-last gmail-wide" style="box-sizing:border-box"><div class="gmail-inner gmail-col gmail-col24 gmail-first gmail-last gmail-idd12b0f38-fc8f-4376-93a5-6bd90a8737fe" style="box-sizing:border-box;margin:0px;float:left;clear:none;padding:1em;width:646.146px;height:545px"><div id="gmail-widgetCustomHtmld5999b6f-0255-4f07-bc5e-de1bc47d8cb7" class="gmail-widget gmail-widgetCustomHtml gmail-skin73 gmail-narrow" style="box-sizing:border-box;border:0px none"><div class="gmail-widgetBody gmail-pageStyles" id="gmail-widgetBodyd5999b6f-0255-4f07-bc5e-de1bc47d8cb7" style="box-sizing:border-box;border:0px none"><div id="gmail-customHtmld5999b6f-0255-4f07-bc5e-de1bc47d8cb7" style="box-sizing:border-box"><div style="box-sizing:border-box"><button class="gmail-accordion" style="font-family:sans-serif;color:rgb(255,255,255);font-size:14.4px;margin:0px;vertical-align:baseline;background-color:rgb(0,70,127);padding:18px;width:617.354px;text-align:left;outline:none">How do I start new water service?</button> <button class="gmail-accordion" style="font-family:sans-serif;color:rgb(255,255,255);font-size:14.4px;margin:0px;vertical-align:baseline;background-color:rgb(0,70,127);padding:18px;width:617.354px;text-align:left;outline:none">How can I make changes to my water billing account?</button> <button class="gmail-accordion" style="font-family:sans-serif;color:rgb(255,255,255);font-size:14.4px;margin:0px;vertical-align:baseline;background-color:rgb(0,70,127);padding:18px;width:617.354px;text-align:left;outline:none">How do I access my online water billing account?</button> <button class="gmail-accordion" style="font-family:sans-serif;color:rgb(255,255,255);font-size:14.4px;margin:0px;vertical-align:baseline;background-color:rgb(0,70,127);padding:18px;width:617.354px;text-align:left;outline:none">How can I get help paying my water bill?</button> <button class="gmail-accordion" style="font-family:sans-serif;color:rgb(255,255,255);font-size:14.4px;margin:0px;vertical-align:baseline;background-color:rgb(0,70,127);padding:18px;width:617.354px;text-align:left;outline:none">Why was I charged a fee to turn my water back on after being disconnected?</button> <button class="gmail-accordion" style="font-family:sans-serif;color:rgb(0,70,127);font-size:14.4px;margin:0px;vertical-align:baseline;background-color:rgb(204,204,204);padding:18px;width:617.354px;text-align:left;outline:none">Where can I find a trash pickup schedule for my location?</button> <button class="gmail-accordion" style="font-family:sans-serif;color:rgb(255,255,255);font-size:14.4px;margin:0px;vertical-align:baseline;background-color:rgb(0,70,127);padding:18px;width:617.354px;text-align:left;outline:none">My trash was never picked up! Who do I contact?</button> <button class="gmail-accordion" style="font-family:sans-serif;color:rgb(255,255,255);font-size:14.4px;margin:0px;vertical-align:baseline;background-color:rgb(0,70,127);padding:18px;width:617.354px;text-align:left;outline:none">My garbage/recycling cart is damaged, how do I obtain a new one?</button> <button class="gmail-accordion" style="font-family:sans-serif;color:rgb(255,255,255);font-size:14.4px;margin:0px;vertical-align:baseline;background-color:rgb(0,70,127);padding:18px;width:617.354px;text-align:left;outline:none">I submitted a request on the Durham One Call online request form- what happens now?</button></div></div></div></div></div></div></div></div><div class="gmail-row gmail-outer gmail-wide" style="box-sizing:border-box"><div class="gmail-outer gmail-col gmail-col24 gmail-first gmail-last" style="box-sizing:border-box;margin:0px;float:left;clear:none;padding:0px;width:646.146px;height:auto"><div class="gmail-row gmail-nest gmail-first gmail-last gmail-wide" style="box-sizing:border-box"><div class="gmail-inner gmail-col gmail-col24 gmail-first gmail-last gmail-ideb22cafd-526e-4809-8005-7990fb6252e6" style="box-sizing:border-box;margin:0px;float:left;clear:none;padding:1em;width:646.146px;height:29px"><div id="gmail-widgetCustomHtmld014d374-b288-4402-b7a6-0692f2c7ecac" class="gmail-widget gmail-widgetCustomHtml gmail-skin73 gmail-narrow" style="box-sizing:border-box;border:0px none"><div class="gmail-widgetBody gmail-pageStyles" id="gmail-widgetBodyd014d374-b288-4402-b7a6-0692f2c7ecac" style="box-sizing:border-box;border:0px none"><div id="gmail-customHtmld014d374-b288-4402-b7a6-0692f2c7ecac" style="box-sizing:border-box"><div style="box-sizing:border-box"></div></div></div></div></div></div></div></div></div></div><div class="gmail-newCP" style="box-sizing:border-box;line-height:1.4;font-size:1em"></div></div></div><div id="gmail-ccfd5365a9-5520-4a16-b8c7-00e636a03fc7" class="gmail-pageContent gmail-cpGrid gmail-cpGrid24 gmail-showInMobile" style="box-sizing:border-box"><div class="gmail-row gmail-outer gmail-wide" style="box-sizing:border-box"><div class="gmail-outer gmail-col gmail-col24 gmail-first gmail-last" style="box-sizing:border-box;margin:0px;float:left;clear:none;padding:0px;width:231.479px;height:auto"><div class="gmail-row gmail-nest gmail-first gmail-last gmail-wide" style="box-sizing:border-box"><div class="gmail-inner gmail-col gmail-col24 gmail-first gmail-last gmail-idc84f5827-3f6b-4fd3-9b7f-db5dad019a6a" style="box-sizing:border-box;margin:0px;float:left;clear:none;width:231.479px;height:532px"><div class="gmail-widget editor gmail-pageStyles gmail-narrow" id="gmail-divEditor3168e9d5-e3ad-4c95-bff3-408556752d6d" style="box-sizing:border-box"><div class="gmail-fr-view" style="box-sizing:border-box"><br class="gmail-Apple-interchange-newline"></div></div></div></div></div></div></div></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><font face="verdana, sans-serif"><br></font></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:arial,sans-serif">be a kind human</span><br></div></div></div></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div><font face="arial, sans-serif">Bonita Green</font></div></div></div></div></div></div>