[Durham INC] Durham 911 Center Awarded CALEA Reaccreditation

[Blalock, Amy]

CITY OF DURHAM

Office of Public Affairs

101 City Hall Plaza

Durham, NC 27701

 

 

News Release

 

News Media Contact:

Amy Blalock

Sr. Public Affairs Specialist

(919) 560-4123 x 11253

(919) 475-7735 (cell)

Amy.Blalock at DurhamNC.gov 

http://Facebook.com/CityofDurhamNC 

http://Twitter.com/CityofDurhamNC    

 

For Immediate Release: July 24, 2012

 

 

Durham 911 Center Awarded CALEA Reaccreditation

Center One of Only Two in the World to Achieve Three Major
Accreditations Simultaneously

 

DURHAM, N.C. - The Durham Emergency Communications Center has earned an
international reaccreditation and was the first, and currently, is one
of only two centers in the world to hold three major accreditations
simultaneously.

 

The Center has learned that it has been granted reaccreditation by the
Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA).
The accreditation program required the Center to comply with
state-of-the-art standards in four basic areas: policy and procedure,
administration, operations, and support services. 

 

According to James Soukup, director of the Durham Emergency
Communications Center, achieving the CALEA reaccreditation continues the
Center's ability to provide overall public services in all aspects of
communications. "CALEA reaccreditation strengthens an agency's
accountability, both within the agency and the community, through a
continuum of standards that clearly define authority, performance, and
responsibilities," Soukup said.  "With this latest reaccreditation, we
remain one of only two centers in the world to achieve three major
accreditations simultaneously."  

 

In addition to the CALEA reaccreditation, the Center has also achieved
the Emergency Medical Dispatch Center of Excellence reaccreditation in
2011, the highest distinction awarded by the National Academies of
Emergency Dispatch, and the APCO Project 33 Certification in 2009 for
the Center's training curriculum from the Association of Public Safety
Communications Officials International, Inc. The Center expects to be
reaccredited with the APCO Project 33 Certification in August of this
year.

 

To learn more about the Durham Emergency Communications Center, contact
Soukup at (919) 560-4191, or by email at James.Soukup at DurhamNC.gov, or
"like" on Facebook at http://www.Facebook.com/Durham911.  

 

About the Durham Emergency Communications Center 

The Durham Emergency Communications Center is the primary public safety
answering point for the City and County of Durham. Guided by the City's
Strategic Plan, the Center helps to ensure that Durham is a safe and
secure community by providing around-the-clock 911 access and services
to the residents and user agencies in and around Durham County. Services
include, but are not limited to, emergency and non-emergency requests
for assistance; dispatch of police, fire, and emergency medical
services; other city/county support agencies; and other duties as
required. The geographic service area encompasses 296 square miles with
approximately 250,000 residents. The Center has earned the
internationally recognized APCO Project 33 Certification from the
Association of Public Safety Communications Officials International,
Inc.; Emergency Medical Dispatch Accreditation by the National Academy
of Emergency Medical Dispatch; and accreditation by the Commission for
Accreditation of Law Enforcement  Agencies. The Center was the first,
and currently, one of only two centers in the world to hold these three
accreditations simultaneously. To learn more, visit 
http://DurhamNC.gov/ich/op/911/Pages/Home.aspx or 
http://www.Facebook.com/Durham911.

 

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