[Durham INC] Durham One Call Activates Spanish-Language Queue

[Blalock, Amy]

CITY OF DURHAM

Office of Public Affairs

101 City Hall Plaza

Durham, NC 27701

 

 

News Release

 

News Media Contact:

Amy Blalock

Sr. Public Affairs Specialist

(919) 560-4123 x 11253

(919) 475-7735 (cell)

Amy.Blalock at DurhamNC.gov 

http://Facebook.com/CityofDurhamNC 

http://Twitter.com/CityofDurhamNC    

 

For Immediate Release: May 6, 2013

 

 

Durham One Call Activates Spanish-Language Queue

 

DURHAM, N.C. - Spanish-speaking residents who need assistance will now
have a faster way to reach Durham One Call thanks to the center's new
Spanish-language queue.

 

Now when callers whose primary language is Spanish contact Durham One
Call, they may opt to have their call routed to the Spanish-language
queue to be connected directly with the center's Spanish-speaking
contact center representatives.

 

According to Marcelle Brawner, manager of Durham One Call, this new
service is in keeping with the center's mission to serve the community
with outstanding customer service. "Each day, hundreds of residents
connect with the City through Durham One Call. This is a community that
is proudly known for its diversity and that shouldn't be a hindrance to
communicating with us," Brawner said. "Our goal is to continually look
for ways to better serve our customers. According to the 2011 Resident
Satisfaction Survey, nearly three-quarters of residents who contact us
feel we respond courteously and that we're easy to contact.  That's
good, but we want to keep looking for ways to make engaging with local
government easy."

 

Durham One Call can be reached at (919) 560-1200 between 8 a.m. and 6
p.m. Monday through Friday, online at http://DurhamNC.gov/Pages/DOC.aspx
as well as on Facebook at 
http://www.Facebook.com/pages/Durham-One-Call/216397648503571 or on
Twitter at http://Twitter.com/DurhamOneCall.  

 

###

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://rtpnet.org/pipermail/inc-list/attachments/20130506/7f907249/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 2630 bytes
Desc: image001.jpg
URL: <http://rtpnet.org/pipermail/inc-list/attachments/20130506/7f907249/attachment.jpg>