[Durham INC] Durham 9-1-1 Access Now Available

[Blalock, Amy]

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CITY OF DURHAM
Office of Public Affairs
101 City Hall Plaza
Durham, NC 27701


News Release


News Media Contact:
Amy Blalock
Sr. Public Affairs Specialist
(919) 560-4123 x 11253
(919) 475-7735 (cell)
Amy.Blalock at DurhamNC.gov<mailto:Amy.Blalock at DurhamNC.gov>
http://Facebook.com/CityofDurhamNC
http://Twitter.com/CityofDurhamNC


For Immediate Release: June 20, 2013



Durham 9-1-1 Access Now Available

DURHAM, N.C. - Calls placed to 9-1-1 are now getting through to the Durham Emergency Communications Center and residents and businesses in need of emergency assistance should now call 9-1-1.

According to James Soukup, director of the Durham Emergency Communications Center, he is seeking an explanation from service providers Frontier and Intrado as to what caused the problem now that the repair has been made.

According to Soukup, the problem wasn't confined to Durham alone since the emergency communication centers in the Town of Stanley, Cabarrus County, and Catawba County also experienced problems earlier today and Intrado has resolved those issues as well.

Non-emergency calls should still go to (919) 560-4600. The "text to 9-1-1" option for Verizon Wireless customers is available as well.

About the Durham Emergency Communications Center
The Durham Emergency Communications Center is the primary public safety answering point for the City and County of Durham. Guided by the City's Strategic Plan, the Center helps to ensure that Durham is a safe and secure community by providing around-the-clock 911 access and services to the residents and user agencies in and around Durham County. Services include, but are not limited to, emergency and non-emergency requests for assistance; dispatch of police, fire, and emergency medical services; other city/county support agencies; and other duties as required. The geographic service area encompasses 296 square miles with approximately 250,000 residents. The Center has earned the internationally recognized APCO Project 33 Certification from the Association of Public Safety Communications Officials International, Inc.; Emergency Medical Dispatch Accreditation by the National Academy of Emergency Medical Dispatch; and accreditation by the Commission for Accreditation of Law Enforcement  Agencies. The Center was the first, and currently, one of only two centers in the world to hold these three accreditations simultaneously. To learn more, visit http://DurhamNC.gov/ich/op/911/Pages/Home.aspx or "like" http://www.Facebook.com/Durham911.

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