[Durham INC] Public Comments Invited as Durham 911 Center Seeks Fifth CALEA Accreditation

[City of Durham Communications]

[Title: City of Durham Communications Department]



News Media Contact

CommsMedia at DurhamNC.gov<mailto:CommsMedia at DurhamNC.gov>


News Release
For Immediate Release: June 10, 2024


Public Comments Invited as Durham 911 Center Seeks Fifth CALEA(r) Accreditation

DURHAM, N.C. - Durham residents can share their thoughts about Durham's Emergency Communications (911) Center in a public comment portal<https://www.durhamnc.gov/5034/Accreditation-Public-Comment-Portal> as the agency seeks to attain its fifth accreditation from the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA(r)). The portal, found on the agency's webpage, opens for comments on June 14, 2024.

Since 2009, the Durham Emergency Communications Center has been a CALEA(r) accredited public safety communications program, which means the Center has complied with more than 207 strict quality and business standards. Participation, which is voluntary, in this process every four years means that the Center has an industry-approved process to systemically review and internally assess its operations and procedures.

According to Director Randy Beeman, being accredited by CALEA(r), a voluntary process, assures the public that the 911 Center meets CALEA's state-of-the-art standards, a highly prized recognition of public safety professional excellence. "The accreditation is a testament to the hard work, training, dedication, and professionalism of the people who work in our Center supporting all of our public safety agencies in Durham," Beeman said. "It is a fantastic achievement to have our highly skilled and trained staff receive this distinguished honor. Our goal is to keep our accredited status which shows our commitment to the excellent delivery of public safety call-taking and dispatch services."

The CALEA(r) accreditation process requires the Center to collect and analyze data to make sound operational and administrative business decisions, create leadership, and practitioner-accountability. In addition, the focus is on quality assurance, interoperability, emerging technologies, risk analysis, asset security, resources access, contemporary training, and a range of other operational functions.

Public comments placed in the portal must address the Center's ability to comply with CALEA Communications Standards<https://www.calea.org/standards-titles>. Residents may also mail written comments to CALEA, 13575 Heathcote Boulevard, Suite 320, Gainesville, VA 20155.

For more information about Durham's re-accreditation process, contact Durham Emergency Communications Center Accreditation & Quality Improvement Administrator Alicia Hawkins by phone at (919) 237-4167 or by email<mailto:alicia.hawkins at durhamnc.gov>. For more information about CALEA, visit their website<https://www.calea.org/communications>, call (703) 352-4225, or send an email<mailto:calea at calea.org>.


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