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</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
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<td width="348" style="width:261.0pt;padding:0in 5.4pt 0in 5.4pt;height:81.0pt">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><img width="325" height="73" style="width:3.3854in;height:.7604in" id="Picture_x0020_1" src="cid:image002.jpg@01D94DC2.10978560" alt="Title: City of Durham Communications Department"><span style="font-size:1.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="margin-bottom:0in;text-align:right;line-height:normal;text-autospace:none;vertical-align:middle">
<b><span style="font-size:5.0pt;color:#00467E"><o:p> </o:p></span></b></p>
<p class="MsoNormal" align="right" style="margin-bottom:0in;text-align:right;line-height:normal;text-autospace:none;vertical-align:middle">
<b><span style="color:#00467E">News Media Contact<o:p></o:p></span></b></p>
<p class="MsoNormal" align="right" style="margin-bottom:0in;text-align:right;line-height:normal;text-autospace:none;vertical-align:middle">
<span style="color:#00467E">Amy Blalock, Assistant Director<o:p></o:p></span></p>
<p class="MsoNormal" align="right" style="margin-bottom:0in;text-align:right;line-height:normal;text-autospace:none;vertical-align:middle">
<span style="color:#00467F">919.475.7735 (mobile</span><span style="color:#00467E">)<o:p></o:p></span></p>
<p class="MsoHeader" align="right" style="text-align:right"><span style="font-size:11.0pt;color:#00467E"><a href="mailto:CommsMedia@DurhamNC.gov">CommsMedia@DurhamNC.gov</a></span><span style="font-size:5.0pt;color:#00467E"><o:p></o:p></span></p>
<p class="MsoHeader" align="right" style="text-align:right"><span style="font-size:11.0pt;color:#00467E"><o:p> </o:p></span></p>
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<td width="732" colspan="2" valign="top" style="width:549.0pt;padding:0in 5.4pt 0in 5.4pt;height:3.4pt">
<p class="MsoNormal" align="center" style="mso-margin-top-alt:0in;margin-right:25.4pt;margin-bottom:0in;margin-left:0in;text-align:center;line-height:normal;text-autospace:none;vertical-align:middle">
<span style="font-size:50.0pt;color:#00467F">News Release</span><span style="color:#00467F;text-transform:uppercase">
</span><br>
<span style="font-size:10.0pt;color:#EF3D42">For Immediate Release: March 3, 2023</span><span style="color:#D3372A"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="mso-margin-top-alt:0in;margin-right:25.4pt;margin-bottom:0in;margin-left:.5in;text-align:center;line-height:normal;text-autospace:none;vertical-align:middle">
<span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="margin-bottom:0in;text-align:center;line-height:normal">
<b><span style="font-size:14.0pt">Annual Satisfaction Survey Shows Residents Give High Marks for Living and Working in Durham<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="margin-bottom:0in;text-align:center;line-height:normal">
<i><span style="font-size:12.0pt">Residents Rank Police Protection, Maintenance of City Streets, and Affordable Housing as Top Three Major Services to Receive Most Emphasis Over the Next Two Years<o:p></o:p></span></i></p>
<p class="paragraph" style="margin:0in;vertical-align:baseline"><span class="normaltextrun"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span><span style="font-size:9.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">DURHAM, N.C. – The results are in from the City of Durham’s annual satisfaction survey and show that residents have a positive perception of the Bull City as an excellent or good place to live
and work.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span class="normaltextrun"><o:p> </o:p></span></p>
<div>
<div class="MsoNormal" style="margin-bottom:0in;line-height:normal">
<hr size="2" width="100%" noshade="" style="color:#042D4D" align="left">
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<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><b>What You Need to Know<o:p></o:p></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-height:normal;mso-list:l2 level1 lfo1">
82% feel Durham is an excellent or good place to live; 78% feel Durham is an excellent or good place to work.<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-height:normal;mso-list:l2 level1 lfo1">
Durham rates 9% above the national average in the overall quality of City-provided services; 22% above the national average in customer service from City employees.<o:p></o:p></li><li class="MsoListParagraphCxSpLast" style="margin-bottom:0in;margin-left:0in;mso-add-space:auto;line-height:normal;mso-list:l2 level1 lfo1">
Residents rank top three “very high” priorities: police protection, maintenance of city streets, and affordable housing.<o:p></o:p></li></ul>
<div>
<div class="MsoNormal" style="margin-bottom:0in;line-height:normal;vertical-align:baseline">
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<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">The results from the
<a href="https://www.durhamnc.gov/Archive.aspx?AMID=40">2022 Resident Satisfaction Survey</a> show that 82% of residents feel Durham is an excellent or good place to live, 78% feel that Durham is an excellent or good place to work, and 76% are satisfied with
the overall quality of life in their neighborhood. <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">The survey results also show that Durham rates 9% above the national average in the overall quality of City-provided services, and 22% above the national average in customer service from City
employees.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">According to City Manager Wanda Page, this annual survey objectively assesses resident satisfaction with the delivery of major City services to help determine priorities for the community, measure
trends from previous surveys, and compare the City’s performance with other communities regionally and nationally.
<o:p></o:p></p>
<p class="MsoNoSpacing"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">“I’m so proud of our staff for their hard work and dedication to our community, and this survey shows that our residents recognize and appreciate what their local government employees do every
day for our city,” Page said. “This year’s survey also gave us important data as to where our residents believe we should focus our efforts over the next two years. The overall results provide a picture of, not only resident satisfaction, but also how we should
view community-wide priorities since this data is used by the City Council and City administration to help direct day-to-day decisions as well as overall long-term planning and funding allocations.”<o:p></o:p></p>
<p class="MsoNoSpacing"><o:p> </o:p></p>
<p class="MsoNoSpacing">Residents ranked their top three “very high” priorities for the major services they believe should receive the most emphasis from City leaders over the next two years as the quality of police protection, maintenance of city streets,
and affordable housing. The quality of pedestrian facilities and the public transit system were ranked as “high” priorities. The quality of bicycle facilities and ease of travel within Durham were ranked as “medium” priorities.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">City-provided services with the highest levels of satisfaction, which combines very satisfied and satisfied responses, include:
<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo2">
Fire and life safety programming: 74%<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo2">
Response time for fire services: 72% <o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo2">
Water and sewer utilities: 70%<o:p></o:p></li><li class="MsoListParagraphCxSpLast" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo2">
Parks and recreation programs: 66%<o:p></o:p></li></ul>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Notable increases in satisfaction since the 2021 survey include:<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l1 level1 lfo3">
Ease of travel by GoDurham <o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l1 level1 lfo3">
Yard waste collection services<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l1 level1 lfo3">
Condition of public art<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l1 level1 lfo3">
Greenways and trails<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l1 level1 lfo3">
Image of Durham<o:p></o:p></li><li class="MsoListParagraphCxSpLast" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l1 level1 lfo3">
Cultural programming<o:p></o:p></li></ul>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">Notable decreases in satisfaction since the 2021 survey include:<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l3 level1 lfo4">
Management of development and growth<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l3 level1 lfo4">
Effectiveness of communication with the public<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l3 level1 lfo4">
Enforcement of traffic safety laws<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l3 level1 lfo4">
Durham as a place to start a business<o:p></o:p></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l3 level1 lfo4">
Condition of parking<o:p></o:p></li><li class="MsoListParagraphCxSpLast" style="margin-bottom:0in;margin-left:-.25in;mso-add-space:auto;line-height:normal;mso-list:l3 level1 lfo4">
Quality of pedestrian facilities (sidewalks)<o:p></o:p></li></ul>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">The ETC Institute, which conducted the resident satisfaction survey in December 2022 and January 2023, used a randomly selected sample of 673 households whose demographics reflect the population
inside the city limits. The survey has a 95% level of confidence with a margin of error of +/- 3.8%.
<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal">The 2022 City results, shared earlier today with the Durham City Council during their
<a href="https://www.youtube.com/CityofDurhamNC">annual budget retreat</a>, is the thirteenth City of Durham resident satisfaction survey distributed over the past 16 years, and the eighth combined survey with Durham County Government and Durham Public Schools.
The full results of the City’s portion of the survey are now available on the <a href="https://durhamnc.gov/Archive.aspx?AMID=40">
City’s website</a>.<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><o:p> </o:p></p>
<p class="MsoNoSpacing" align="center" style="text-align:center">###<o:p></o:p></p>
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