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<p class="MsoNormal" align="center" style="text-align:center;background:white"><a name="_Hlk128144675"></a><a name="_Hlk63326234"></a><a name="_Hlk70930776"></a><a name="_Hlk503990985"></a><a name="_Hlk532890042"></a><a name="_Hlk532890118"></a><a name="x__Hlk532890118"><span style="mso-bookmark:_Hlk532890118"><span style="mso-bookmark:_Hlk532890042"><span style="mso-bookmark:_Hlk503990985"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><b><span style="font-size:48.0pt;font-family:"Times New Roman",serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in"><img width="148" height="148" style="width:1.5416in;height:1.5416in" id="Picture_x0020_2" src="cid:image001.png@01D95045.26604870" alt="A close up of a sign
Description automatically generated"></span></b></span></span></span></span></span></span></a><span style="mso-bookmark:x__Hlk532890118"><span style="mso-bookmark:_Hlk532890118"><span style="mso-bookmark:_Hlk532890042"><span style="mso-bookmark:_Hlk503990985"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><b><span style="font-size:48.0pt;font-family:"Times New Roman",serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in"><o:p></o:p></span></b></span></span></span></span></span></span></span></p>
<p class="MsoNormal" align="center" style="text-align:center;background:white"><span style="mso-bookmark:x__Hlk532890118"><span style="mso-bookmark:_Hlk532890118"><span style="mso-bookmark:_Hlk532890042"><span style="mso-bookmark:_Hlk503990985"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><b><span style="font-size:48.0pt;font-family:"Avenir Next LT Pro",sans-serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in">NEWS
RELEASE</span></b></span></span></span></span></span></span></span><span style="mso-bookmark:x__Hlk532890118"></span><span style="mso-bookmark:_Hlk532890118"><span style="mso-bookmark:_Hlk532890042"><span style="mso-bookmark:_Hlk503990985"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif;color:#201F1E"><o:p></o:p></span></span></span></span></span></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk532890118"><span style="mso-bookmark:_Hlk532890042"><span style="mso-bookmark:_Hlk503990985"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><b><span style="font-size:10.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif"><o:p> </o:p></span></b></span></span></span></span></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk532890118"><span style="mso-bookmark:_Hlk532890042"><span style="mso-bookmark:_Hlk503990985"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><b><span style="font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif">For
Immediate Release Date: 03/06/23<o:p></o:p></span></b></span></span></span></span></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk532890118"><span style="mso-bookmark:_Hlk532890042"><span style="mso-bookmark:_Hlk503990985"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><b><span style="font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif">Contact:
Public Information Office Phone: (919) 560-0000/Fax: (919) 560-0020<o:p></o:p></span></b></span></span></span></span></span></span></p>
<p class="MsoNormal" style="margin-left:2.5in;text-indent:.5in"><span style="mso-bookmark:_Hlk532890118"><span style="mso-bookmark:_Hlk532890042"><span style="mso-bookmark:_Hlk503990985"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><b><span style="font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif">E-mail:
</span></b></span></span></span></span></span></span><a href="mailto:publicinformationoffice@dconc.gov"><span style="mso-bookmark:_Hlk532890118"><span style="mso-bookmark:_Hlk532890042"><span style="mso-bookmark:_Hlk503990985"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">publicinformationoffice@dconc.gov</span></span></span></span></span></span></span><span style="mso-bookmark:_Hlk532890118"><span style="mso-bookmark:_Hlk532890042"><span style="mso-bookmark:_Hlk503990985"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"></span></span></span></span></span></span></a><span style="mso-bookmark:_Hlk532890118"><span style="mso-bookmark:_Hlk532890042"><span style="mso-bookmark:_Hlk503990985"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">
</span></span></span></span></span></span></span><span style="mso-bookmark:_Hlk532890118"><span style="mso-bookmark:_Hlk532890042"><span style="mso-bookmark:_Hlk503990985"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><b><span style="font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif"><o:p></o:p></span></b></span></span></span></span></span></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="mso-bookmark:_Hlk532890118"><span style="mso-bookmark:_Hlk532890042"><span style="mso-bookmark:_Hlk503990985"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><b><span style="font-size:10.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif"><o:p> </o:p></span></b></span></span></span></span></span></span></p>
<span style="mso-bookmark:_Hlk503990985"></span><span style="mso-bookmark:_Hlk532890042"></span><span style="mso-bookmark:_Hlk532890118"></span>
<p class="MsoNormal" align="center" style="text-align:center"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><a name="_Hlk68158767"><b><span style="font-size:16.0pt;font-family:"Avenir Next LT Pro",sans-serif">County
Reveals Results of Resident Satisfaction Survey<o:p></o:p></span></b></a></span></span></span></p>
<span style="mso-bookmark:_Hlk68158767"></span>
<p class="MsoNormal" align="center" style="text-align:center;text-autospace:none">
<span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><span style="font-size:2.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif"><o:p> </o:p></span></span></span></span></p>
<p class="MsoNormal" align="center" style="text-align:center;text-autospace:none">
<span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><span style="font-size:13.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif">Respondents noted high levels of courtesy and accuracy of
information from Durham County staff; High ratings for DCo Library, EMS<o:p></o:p></span></span></span></span></p>
<p class="MsoNormal" align="center" style="text-align:center;text-autospace:none">
<span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><span style="font-size:2.0pt;font-family:"Avenir LT Std 55 Roman",sans-serif"><o:p> </o:p></span></span></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk70930776"><span style="mso-bookmark:_Hlk63326234"><span style="mso-bookmark:_Hlk128144675"><b><span style="font-family:"Avenir Next LT Pro",sans-serif">Durham, N.C. – </span></b></span></span></span><span style="mso-bookmark:_Hlk63326234"></span><span style="mso-bookmark:_Hlk70930776"></span><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">The
Durham Board of County Commissioners received the </span></span><a href="https://www.dconc.gov/county-departments/departments-a-e/county-manager/city-county-resident-survey/2022"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">results</span></span><span style="mso-bookmark:_Hlk128144675"></span></a><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">
of the 2022 Durham County Resident<span style="color:red"> </span>Satisfaction survey in a presentation during the Board’s Work Session on Monday, March 6, 2023. This year’s survey results included several notable results and trends and the Durham County Public
Library, Durham County Emergency Medical Services, and Durham fire response continued to receive very high satisfaction ratings.
<o:p></o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">The ETC Institute administered the survey to residents of Durham County between December 2022 and January 2023.
The purpose of this survey was to help Durham County strategically plan for the future as growth continues and new challenges are met. The City and County jointly oversee the survey so that more Durham residents have an opportunity to be heard. The survey
will assist elected officials, as well as the City and County administrators, in making critical decisions about prioritizing resources and helping guide the direction for the future of the community.<o:p></o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">The survey asked several dozen high level questions regarding perceptions of our community, different city and
county functions, and other issues to a representative sample of the County population. This year’s survey was completed by 891 Durham County residents broadly representative of the entire population. The survey
</span></span><a href="https://www.dconc.gov/county-departments/departments-a-e/county-manager/city-county-resident-survey/2022"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">outcomes</span></span><span style="mso-bookmark:_Hlk128144675"></span></a><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">
provided back to the City and County also includes comparative data showing the results of similar questions in similar-sized communities around the Country.<o:p></o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">The majority of respondents were satisfied with their overall experience interacting with Durham County employees.
Nearly two-thirds of the respondents were very satisfied or satisfied with their experience with Durham County employees, citing courtesy and accurate information received and appropriateness of their response. Durham County rates 12 percent higher than the
U.S. average for large communities in the overall quality of County services and 26 percent higher in customer services from county employees.<o:p></o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">Compared to other mid-sized and larger communities around the country, Durham services and perceptions rank very
highly, with a few exceptions such as satisfaction with public transit and public schools. However, both of these categories have shown marked improvement in satisfaction in the past few surveys.<o:p></o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif;color:red"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">Based on the sum of respondents’ top three choices, the major categories of services that, are the most important
to respondents and respondents think City and County leaders should place the most emphasis on over the next two years, were:<o:p></o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif"><o:p> </o:p></span></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-autospace:none">
<span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">Quality of police protection (49.9 percent),<o:p></o:p></span></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-autospace:none">
<span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">Quality of public schools (35.8 percent), and<o:p></o:p></span></span></li><li class="MsoListParagraphCxSpLast" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-autospace:none">
<span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">Maintenance of City streets (31.3 percent).<o:p></o:p></span></span></li></ul>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">When asked to prioritize top 5 services to increase funding for, over 60 percent of respondents said public school
operations (67.2 percent) and affordable housing (63.6 percent). Other top 5 categories were street maintenance, job creation/training, and youth programming.<o:p></o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">Overall, the resident survey, which has been conducted annually since 2015, concluded that nearly four out of
every five respondents think Durham is either an excellent or good place to live and work. Community ratings for a good place to visit and as a community that values diversity of residents scored high.<o:p></o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">For more information about the 2022 Durham County Resident Survey or to download a copy of the Findings Report
and ETC Institute presentation, visit the City-County Resident Survey </span></span><a href="https://www.dconc.gov/county-departments/departments-a-e/county-manager/city-county-resident-survey/2022"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">webpage</span></span><span style="mso-bookmark:_Hlk128144675"></span></a><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">
were surveys date back to 2015. Listen to a presentation of the results to the Board
</span></span><a href="https://www.dconc.gov/county-departments/departments-a-e/board-of-commissioners/commissioner-meetings-and-announcements/bocc-agendas-video-library"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">here</span></span><span style="mso-bookmark:_Hlk128144675"></span></a><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif">.<o:p></o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="mso-bookmark:_Hlk128144675"><span style="font-family:"Avenir Next LT Pro",sans-serif"><o:p> </o:p></span></span></p>
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