[Durham INC] Durham 911 Access Unavailable

[Blalock, Amy]

CITY OF DURHAM

Office of Public Affairs

101 City Hall Plaza

Durham, NC 27701

 

 

News Release

 

For Details, Contact:

Amy Blalock

Sr. Public Affairs Specialist

(919) 560-4123 x 11253

(919) 475-7735 (cell)

Amy.Blalock at DurhamNC.gov

 

 

 

 

For Immediate Release: May 2, 2012

 

 

 

Durham 911 Access Unavailable

Repair Underway But No Timeframe Available

 

DURHAM, N.C. - Calls placed to 911 are not getting through to the Durham
Emergency Communications Center and residents and businesses in need of
emergency assistance should call the non-emergency number at (919)
560-4600.

 

The "text to 911" option for Verizon Wireless customers is working, so
these customers may also send a text message to 911 for emergency help.

 

According to James Soukup, director of the Durham Emergency
Communications Center, Frontier and Intrado officials have been
contacted and they are currently working to find and repair the problem.


 

As soon as the repair is completed, another notification will be issued
to alert the community to resume using 9-1-1.

 

About Durham Emergency Communications Center 

The Durham Emergency Communications Center is the primary public safety
answering point for the City and County of Durham. Guided by the City's
Strategic Plan, the Center helps to ensure that Durham is a safe and
secure community by providing around-the-clock 911 access and services
to the residents and user agencies in and around Durham County. Services
include, but are not limited to, emergency and non-emergency requests
for assistance; dispatch of police, fire, and emergency medical
services; other city/county support agencies; and other duties as
required. The geographic service area encompasses 296 square miles with
approximately 250,000 residents. The Center has earned the
internationally recognized APCO Project 33 Certification from the
Association of Public Safety Communications Officials International,
Inc.; Emergency Medical Dispatch Accreditation by the National Academy
of Emergency Medical Dispatch; and accreditation by the Commission for
Accreditation of Law Enforcement  Agencies. The Center was the first,
and currently, one of only three centers in the world to hold these
three accreditations simultaneously. To learn more, visit 
http://DurhamNC.gov/ich/op/911/Pages/Home.aspx.  

 

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