[Durham INC] Durham 911 Lines Now Working

[Blalock, Amy]

CITY OF DURHAM

Office of Public Affairs

101 City Hall Plaza

Durham, NC 27701

 

 

News Release

 

For Details, Contact:

Amy Blalock

Sr. Public Affairs Specialist

(919) 560-4123 x 11253

(919) 475-7735 (cell)

Amy.Blalock at DurhamNC.gov

 

 

 

 

For Immediate Release: May 2, 2012

 

 

 

Durham 911 Lines Now Working

 

DURHAM, N.C. - Calls placed to 9-1-1 are now getting through to the
Durham Emergency Communications Center and residents and businesses in
need of emergency assistance should now call 9-1-1.

 

According to James Soukup, director of the Durham Emergency
Communications Center, his staff is seeking an explanation from Frontier
officials as to what caused the problem initially, now that the repair
has been made. 

 

Non-emergency calls should still go to (919) 560-4600. The "text-to-911"
option for Verizon Wireless customers is also working, so these
customers may also send a text message to 9-1-1 for emergency help.

 

About Durham Emergency Communications Center 

The Durham Emergency Communications Center is the primary public safety
answering point for the City and County of Durham. Guided by the City's
Strategic Plan, the Center helps to ensure that Durham is a safe and
secure community by providing around-the-clock 911 access and services
to the residents and user agencies in and around Durham County. Services
include, but are not limited to, emergency and non-emergency requests
for assistance; dispatch of police, fire, and emergency medical
services; other city/county support agencies; and other duties as
required. The geographic service area encompasses 296 square miles with
approximately 250,000 residents. The Center has earned the
internationally recognized APCO Project 33 Certification from the
Association of Public Safety Communications Officials International,
Inc.; Emergency Medical Dispatch Accreditation by the National Academy
of Emergency Medical Dispatch; and accreditation by the Commission for
Accreditation of Law Enforcement  Agencies. The Center was the first,
and currently, one of only three centers in the world to hold these
three accreditations simultaneously. To learn more, visit 
http://DurhamNC.gov/ich/op/911/Pages/Home.aspx.  

 

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