[Durham INC] Durham 911 Center Earns Training Reaccreditation

[Blalock, Amy]

CITY OF DURHAM

Office of Public Affairs

101 City Hall Plaza

Durham, NC 27701

 

 

News Release

 

News Media Contact:

Amy Blalock

Sr. Public Affairs Specialist

(919) 560-4123 x 11253

(919) 475-7735 (cell)

Amy.Blalock at DurhamNC.gov 

http://Facebook.com/CityofDurhamNC 

http://Twitter.com/CityofDurhamNC    

 

For Immediate Release: August 14, 2012

 

 

Durham 911 Center Earns International Training Reaccreditation

Durham is the first, and currently, one of only two centers in the world
to hold three major accreditations simultaneously

 

DURHAM, N.C. - The Durham Emergency Communications Center can add yet
another acclaim to its growing reaccreditation roster thanks to its
top-notch, in-house training standards. 

 

The Association of Public Safety Communications Officials International,
Inc. (APCO) has reaccredited the Center the APCO Project 33
Certification for its training curriculum as meeting APCO's minimum
training standards for public safety telecommunicators. The review
evaluated the Center's training curriculum to ensure it provides
trainees with both the required content and focuses on the demonstration
of decision and psychomotor skills cited within the APCO standards. The
recertification is valid for three years.

 

According to James Soukup, director of the Durham Emergency
Communications Center, achieving the APCO International's Project 33
Training Certification is an honor only a small number of centers
throughout the world can boast. "This accreditation ensures that our
telecommunicators are trained to the highest standards and principles of
best practice, while providing the best customer service possible to the
residents and visitors of Durham," Soukup said.

 

This most recent certification joins last month's reaccreditation by the
Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA).
The accreditation program required the Center to comply with
state-of-the-art standards in four basic areas: policy and procedure,
administration, operations, and support services. In addition to the
APCO and CALEA reaccreditations, in 2011 the Center also achieved the
Emergency Medical Dispatch Center of Excellence reaccreditation by the
National Academies of Emergency Dispatch for its comprehensive
implementation and compliance with the Medical Priority Dispatch System
(MPDS), the world's most widely-used 911-type pre-arrival instruction
and dispatch-life-support protocol system. 

 

APCO International is the world's largest organization of public safety
communications professionals. It serves the needs of public safety
communications practitioners worldwide - and the welfare of the general
public as a whole - by providing complete expertise, professional
development, technical assistance, advocacy and outreach. To learn more,
visit http://www.apcointl.org. 

 

To learn more about the Durham Emergency Communications Center and its
newly reaccredited training curriculum, contact Soukup at (919)
560-4191, or by email at James.Soukup at DurhamNC.gov, or "like" on
Facebook at http://www.Facebook.com/Durham911.  

 

About the Durham Emergency Communications Center 

The Durham Emergency Communications Center is the primary public safety
answering point for the City and County of Durham. Guided by the City's
Strategic Plan, the Center helps to ensure that Durham is a safe and
secure community by providing around-the-clock 911 access and services
to the residents and user agencies in and around Durham County. Services
include, but are not limited to, emergency and non-emergency requests
for assistance; dispatch of police, fire, and emergency medical
services; other city/county support agencies; and other duties as
required. The geographic service area encompasses 296 square miles with
approximately 250,000 residents. The Center has earned the
internationally recognized APCO Project 33 Certification from the
Association of Public Safety Communications Officials International,
Inc.; Emergency Medical Dispatch Accreditation by the National Academy
of Emergency Medical Dispatch; and accreditation by the Commission for
Accreditation of Law Enforcement  Agencies. The Center was the first,
and currently, one of only two centers in the world to hold these three
accreditations simultaneously. To learn more, visit 
http://DurhamNC.gov/ich/op/911/Pages/Home.aspx or 
http://www.Facebook.com/Durham911.

 

###

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://rtpnet.org/pipermail/inc-list/attachments/20120814/1418c460/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 2630 bytes
Desc: image001.jpg
URL: <http://rtpnet.org/pipermail/inc-list/attachments/20120814/1418c460/attachment.jpg>