[Durham INC] Durham 9-1-1 Access Unavailable to Verizon Wireless Customers

[PublicAffairs]

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CITY OF DURHAM
Office of Public Affairs
101 City Hall Plaza
Durham, NC 27701

News Release


News Media Contact:
Amy Blalock
Sr. Public Affairs Specialist
(919) 560-4123 x 11253
(919) 475-7735 (cell)
Amy.Blalock at DurhamNC.gov<mailto:Amy.Blalock at DurhamNC.gov>
http://Facebook.com/CityofDurhamNC
http://Twitter.com/CityofDurhamNC
http://YouTube.com/CityofDurhamNC


For Immediate Release: June 24, 2015



Share! Verizon Wireless Customers should call (919) 560-4600 for emergency help; http://bit.ly/1HhcMka


Durham 9-1-1 Access Unavailable to Verizon Wireless Customers
Verizon Wireless Customers Should Call Non-Emergency Number Until Further Notice

DURHAM, N.C. - Currently, Verizon Wireless customers are receiving a busy signal when dialing 9-1-1. Verizon Wireless is now working to fix the issue with their network.

Until further notice, Verizon Wireless customers in need of emergency assistance should call the Durham Emergency Communications Center<http://durhamnc.gov/ich/op/911/Pages/Home.aspx> non-emergency number at (919) 560-4600 if a busy signal is received when dialing 9-1-1.

According to James Soukup, director of the Durham Emergency Communications Center, no other wireless carriers are having issues, and all landline-placed 9-1-1 calls are working.

About the Durham Emergency Communications Center
The Durham Emergency Communications Center<http://durhamnc.gov/ich/op/911/Pages/Home.aspx> is the primary public safety answering point for the City and County of Durham. Guided by the City's Strategic Plan<http://www.durhamnc.gov/StrategicPlan/Goals/>, the Center helps to ensure that Durham is a safe and secure community by providing around-the-clock 911 access and services to the residents and user agencies in and around Durham County. Services include, but are not limited to, emergency and non-emergency requests for assistance; dispatch of police, fire, and emergency medical services; other city/county support agencies; and other duties as required. The geographic service area encompasses 296 square miles with approximately 250,000 residents. The Center has earned the internationally recognized APCO Project 33 Certification from the Association of Public Safety Communications Officials International, Inc.<https://www.apcointl.org/>; Emergency Medical Dispatch Accreditation by the National Academy of Emergency Medical Dispatch<http://www.emergencydispatch.org/>; and accreditation by the Commission for Accreditation of Law Enforcement  Agencies<http://www.calea.org/>. The Center was the first, and currently, one of only four centers in the world to hold these three accreditations simultaneously. To learn more, visit the department's Web page<http://durhamnc.gov/ich/op/911/Pages/Home.aspx> or like on Facebook<http://www.facebook.com/Durham911>.

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