[Durham INC] Durham 9-1-1 Access Restored to Verizon Wireless Customers

[PublicAffairs]

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CITY OF DURHAM
Office of Public Affairs
101 City Hall Plaza
Durham, NC 27701

News Release


News Media Contact:
Amy Blalock
Sr. Public Affairs Specialist
(919) 560-4123 x 11253
(919) 475-7735 (cell)
Amy.Blalock at DurhamNC.gov<mailto:Amy.Blalock at DurhamNC.gov>
http://Facebook.com/CityofDurhamNC
http://Twitter.com/CityofDurhamNC
http://YouTube.com/CityofDurhamNC


For Immediate Release: June 24, 2015


Durham 9-1-1 Access Restored to Verizon Wireless Customers

DURHAM, N.C. - Verizon Wireless customers can now dial 9-1-1 for emergency assistance. According to James Soukup, director of the Durham Emergency Communications Center<http://durhamnc.gov/ich/op/911/Pages/Home.aspx>, Verizon Wireless has fixed the issued that affected their network earlier today. No other wireless carriers had any issues, and all landline-placed 9-1-1 calls also worked properly during this time. Although carrier malfunctions rarely happen, residents are reminded that the Durham Emergency Communications Center may be reached directly at the non-emergency number, 919-560-4600, should they be unable to reach 9-1-1.

About the Durham Emergency Communications Center
The Durham Emergency Communications Center<http://durhamnc.gov/ich/op/911/Pages/Home.aspx> is the primary public safety answering point for the City and County of Durham. Guided by the City's Strategic Plan<http://www.durhamnc.gov/StrategicPlan/Goals/>, the Center helps to ensure that Durham is a safe and secure community by providing around-the-clock 911 access and services to the residents and user agencies in and around Durham County. Services include, but are not limited to, emergency and non-emergency requests for assistance; dispatch of police, fire, and emergency medical services; other city/county support agencies; and other duties as required. The geographic service area encompasses 296 square miles with approximately 250,000 residents. The Center has earned the internationally recognized APCO Project 33 Certification from the Association of Public Safety Communications Officials International, Inc.<https://www.apcointl.org/>; Emergency Medical Dispatch Accreditation by the National Academy of Emergency Medical Dispatch<http://www.emergencydispatch.org/>; and accreditation by the Commission for Accreditation of Law Enforcement  Agencies<http://www.calea.org/>. The Center was the first, and currently, one of only four centers in the world to hold these three accreditations simultaneously. To learn more, visit the department's Web page<http://durhamnc.gov/ich/op/911/Pages/Home.aspx> or like on Facebook<http://www.facebook.com/Durham911>.

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