[Durham INC] Durham One Call Debuts Online Tracking

[Blalock, Amy]

CITY OF DURHAM

Office of Public Affairs

101 City Hall Plaza

Durham, NC 27701

 

 

News Release

 

For Details, Contact:

Amy Blalock

Sr. Public Affairs Specialist

(919) 560-4123 x 253

(919) 475-7735 (cell)

Amy.Blalock at durhamnc.gov <mailto:Amy.Blalock at durhamnc.gov> 

 

For Immediate Release:  April 17, 2009

 

Durham One Call Debuts Online Tracking 

Users Can Now Track Service Request Status Online

Durham, N.C. - Users of Durham One Call can now monitor their service
requests online thanks to a new tracking system available on the City of
Durham's Web site.

 

According to Terri Ettson, manager of Durham One Call, the new tracking
system allows citizens to view the status of their service requests any
time of the day, seven days a week.  "We heard from our citizens that
being able to track a request online was important to them and a service
they wanted, but one that we didn't offer," Ettson said.  "If a citizen
wanted to check on the status of a service request, they had to call us
at 560-1200 for an update.  Now, they can simply visit the City's Web
site to view the status of their service request." 

 

Durham One Call users can access the online tracking system at 
www.durhamnc.gov/departments/onecall/service_index.cfm
<http://www.durhamnc.gov/departments/onecall/service_index.cfmm> .  

 

About Durham One Call
Durham One Call is a centralized contact center for non-emergency
information and services offered by the City of Durham. Prior to the
center opening, residents had to call the correct City department to
request a service or get information about City services, meetings, or
events.  Now, residents either complete a request online at 
www.durhamnc.gov/departments/onecall/ or dial (919) 560-1200 to speak to
a customer service representative, who either answers the caller's
question or dispatches a service request to the appropriate department.
The center is open from 7 a.m. to 6 p.m. weekdays and uses an answering
service for calls received after hours.  A Durham One Call
representative is also located in the City Hall lobby and
Spanish-speaking representatives are available at the center as well.  

 

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