[Durham INC] Durham 911 Center Undergoes Re-Accreditation Assessment

[Blalock, Amy]

CITY OF DURHAM

Office of Public Affairs

101 City Hall Plaza

Durham, NC 27701

 

 

News Release

 

 

 

 

 

For Details, Contact:

Amy Blalock

Sr. Public Affairs Specialist

(919) 560-4123 x 11253

(919) 475-7735 (cell)

Amy.Blalock at DurhamNC.gov

 

 

 

For Immediate Release:  March 13, 2012

 

 

Durham 911 Center Undergoes Re-Accreditation Assessment

Residents Encouraged to Provide Input to Assessment Team on April 2

 

DURHAM, N.C. ― The Durham Emergency Communications Center is scheduled for an on-site assessment from March 31 to April 3, 2012, as part of a program to achieve re-accreditation by verifying it meets professional standards.

 

Administered by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA), the accreditation program requires agencies to comply with state-of-the-art standards in four basic areas: policy and procedure, administration, operations, and support services. 

 

According to Durham Emergency Communications Center Director James Soukup, achieving the CALEA re-accreditation will continue to enhance the center's ability to provide overall public services in all aspects of communications. "CALEA accreditation strengthens an agency's accountability, both within the agency and the community, through a continuum of standards that clearly define authority, performance, and responsibilities," Soukup said.

 

Agency employees and the public are invited to offer comments by calling (919) 560-4594 on Monday, April 2 from 2 p.m. until 4 p.m. Comments will be taken by the Assessment Team, should be limited to 10 minutes, and must address the center's ability to comply with CALEA's standards. To view a copy of the standards visit the Durham Emergency Communications Center, located at 505 W. Chapel Hill Street, Durham. Questions about the standards or the re-accreditation process should contact Durham Emergency Communications Center Accreditation Manager Charles Brown, II at (919) 560-4798 or by email at Charles.BrownII at DurhamNC.gov. 

 

Resident who wish to submit written comments about the Durham Emergency Communications Center's ability to comply with the standards for re-accreditation should send them by April 3 to the attention of Maya Mitchell at the Commission on Accreditation for Law Enforcement, Inc. (CALEA), 13575 Heathcote Boulevard, Suite 320, Gainesville, VA, 20155.

 

About Durham Emergency Communications Center 

The Durham Emergency Communications Center is the primary public safety answering point for the City and County of Durham. Guided by the City's Strategic Plan, the Center helps to ensure that Durham is a safe and secure community by providing around-the-clock 911 access and services to the residents and user agencies in and around Durham County. Services include, but are not limited to, emergency and non-emergency requests for assistance; dispatch of police, fire, and emergency medical services; other city/county support agencies; and other duties as required. The geographic service area encompasses 296 square miles with approximately 250,000 residents. The Center has earned the internationally recognized APCO Project 33 Certification from the Association of Public Safety Communications Officials International, Inc.; Emergency Medical Dispatch Accreditation by the National Academy of Emergency Medical Dispatch; and accreditation by the Commission for Accreditation of Law Enforcement  Agencies. The Center was the first, and currently, one of only three centers in the world to hold these three accreditations simultaneously. For more information, visit http://DurhamNC.gov/ich/op/911/Pages/Home.aspx.   

 

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